Virtual Assistant for Online Store Maintenance and Support Services

The team of virtual assistants at Digital Design Technology is a mix of new talent and experienced hands. The team members work as an extension of your in-house staff to deliver dependable eCommerce solutions for you. They collaborate with you extensively just as your own staff and take care of every minute aspect of eCommerce store management. With hands-on experience on the latest tools and technology involved in online store management, they can multitask and free up precious time for you and your staff. With our virtual assistants at your disposal, you not only concentrate better on your core business but also save time and money.

  • Order processing, order entry, and order tracking
  • Accounting/bookkeeping transaction support
  • Inventory support and management
  • Up-selling and cross-selling of products
  • Customer Support Services including email, phone, and chat support
  • Responding to customer queries on your store’s return policy
  • Handling product queries and offering support on the spot solutions
  • Answering customer inquiries related to shipping and delivery
  • Sending inbound/outbound emails
  • Conducting customer surveys for enhanced customer satisfaction